.....I may have the world's easiest job or the world's most difficult job search. Check out one of the NUMEROUS websites I found trying to sell their online ticketing system: http://www.blackbaud.com/products/ticketing/onlineticketing.aspx.
At the University Athletic Association at the University of Florida, currently, we mail out all season and single game tickets to those who order them. This, after we've ordered the paper tickets themselves from our ticket printer in Arkansas. The process of filling the ticket orders, checking the ticket orders, checking the ticket orders again, checking the ticket orders a third time, and then mailing the ticket orders out is even longer and more tedious than this sentence. I couldn't even begin to estimate the number of man hours (correction, human hours, sorry Sam) that go into this process. A service like Blackbaud would simplify it to an amazing degree.
Luckily, this change is not yet feasible, too many season ticket holders are old and don't give a crap about computers. So, for the moment my job is safe. Here's to hoping it doesn't truly catch on until I'm an athletic director somewhere.
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3 comments:
Do you think the main reason we are not using a computer based system is due to the percentage of season ticket holders that are really really old? I would think that a computer based system would be much easier and more user friendly. As mentioned it would eliminate the human aspect of the ticketing system. My question is, wouldn't the cost of developing the computer based system be more cost effective than if the ticket office paid employees to do the same work? I don't know, I think that eventually computer based system will take over regardless of the age of the season ticket holders. Advanced computing systems are beginning to take over just about every aspect of our lives, and this will be another area in which it will ultimately happen as well.
Thanks for the shout out Grant. On the ticketing situation, I know first hand it is a long and tedious process taking the orders, checking, checking them again and again, and mailing the tickets out. The people in the ticket office have their hands full, especially over the past year. As we keep winning championships, the ticket office gets busier and busier.
A computer based system would most definitely help take away some of the stress on the ticket office. I know that the UAA is looking into updating their system (which I might add needs to be done quickly!) The system they are looking into would also allow ticket holders to put their tickets that they may not be using for a game up for other ticket holders to buy. I think that is a great idea...this would decrease the scalping of tickets to name just one advantage.
But we all know technology isn't full proof. What happens if computers crash? Do peoples info or ticket orders get lost? These are questions I don't know the answers to and would like to know what kind of back up plan these ticketing systems have.
CJ, not so much that they're really old. More along the lines that much of there generation isn't literate in computers and has no interest in being literate in computers. Naturally, once our parents' generation is old and gray, the vast majority of them will be completely capable of understanding an online ticketing system.
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